Main Tasks and Responsibilities
> Provide first line, around the clock support on Crescendo software applications
for all incoming technical calls or e-
> Identify and properly answer, solve or escalate any issues related to Crescendo's solutions.
> Enhance customer contact problem/resolution tracking by logging all customer reported issues or requests in Crescendo's CRM system and maintain tracked issues updated, as per policies and procedures.
> When required, provide on-
> Installation and Configuration of Crescendo solutions.
> Provide remote and on-
Education and Experience
> Graduate certificate, diploma or relevant experience in information technology.
> At least 2 years of solid experience on a help desk or technical support capacity.
> Strong knowledge of Windows based operating systems 2008, 2012, 7 and 8.
> Strong troubleshooting in network environments both wired and wireless.
> Good knowledge of MS SQL.
> Excellent analytical and problem solving skills are mandatory.
> Must be customer service oriented and believe in team work, collaboration, adaptability and initiative.
> Excellent written and verbal communication skills.
> Able to work independently and efficiently to meet deadlines.
> Able to promptly answer support related e-
> Fully Bilingual (French & English)
> Knowledge of German language is considered an asset.