Roundwood Surgery rolls out a Crescendo digital dictation-transcription system

Sunbury-on-Thames, August 20^th, 2007 - Crescendo Systems Ltd. announced that Roundwood Surgery has completed the first phase of the implementation of DigiScribe-XL digital dictation to centralise and accelerate the production of medical reports across their two surgeries in Mansfield and Forrest Town. This modern, forward-thinking practice welcomes the use of their new digital system as a key step forward in enhancing the service to their 12,000 patients. "The Crescendo system has dramatically reduced our document delivery times, particularly from the branch surgery, therefore improving our patient care and satisfaction," explains Ann-Marie Kerr, Practice/IT Administrator.

As part of their drive to improve efficiency and patient service, Roundwood had started to investigate technologies to boost their document delivery. Doctors would dictate multiple letters and notes on a tape and manually pass it on to the secretary for transcription. "Too much time was wasted driving to and from the branch surgery to deliver and pick up tapes" explains Kerr, "not to mention the problems caused by poor sound quality, jammed and broken tapes. The surgery was also looking to eliminate delays due, once again, to the limitations inherent to analogue dictation such as the difficulty to prioritise work and locate urgent work in the middle of a tape.

After further investigation, Roundwood decided to pilot the Crescendo DigiScribe-XL digital dictation and transcription solution, taking advantage of their unique IP streaming technology to resolve what Kerr called their "document creation nightmare." With DigiDictate-IP, doctors can now dictate in real-time, as Dr. Nick Glover points out: "as soon as I complete a dictation, whether I am working in Mansfield or Forrest Town, it immediately appears on the secretary's DigiPlayer-IP work list. I don't have to wait until the end of my shift to submit my tapes, nor do I have to drive to town to deliver my dictations." By default, all reports are transcribed in the order that they were generated, no matter who dictated them. The doctors can however, choose to prioritise urgent work which is then highlighted for the secretary.

On the transcription side, "the difference in sound quality is like chalk and cheese," admits Tara Ilic, medical secretary. "With such a high quality of sound, it is much easier to get a transcription right the first time. Since I started using DigiDictate-IP, it is rare to have to re-play a voice file or ask a doctor for explanations," adds Ilic.

The surgery is now planning to roll-out DigiScribe-XL to all remaining doctors in their Mansfield and Forrest Town facilities.

About Crescendo
Crescendo Systems Corporation develops digital dictation, speech recognition (powered by SpeechMagic), transcription, authentication and workflow management systems for the legal, healthcare, insurance and law enforcement sectors. Since its inception in 1990, Crescendo has provided more than 2,000 installations totaling over 200,000 users worldwide. The company is present in Canada, USA, the United Kingdom, Netherlands, Australia, Hong Kong and South Africa. For more information, please visit http://www.crescendo.com/  

Press Contact
Claire Betis
Marketing Manager, Crescendo Systems Corp.
1 800 724 2930