Nash

Sunbury, UK, July 14, 2005: Following a successful trial in the firm's Litigation Department, Nash & Co Solicitors, one of the oldest and most prestigious law firms in Plymouth, are set to roll out DigiScribe-XL digital dictation system from Crescendo firm wide. As a progressive law firm committed to technological solutions to improve client service, the firm had been looking into digital dictation technology as a means of replacing their old analogue equipment and curbing the unreliability and clarity issues associated with tape-based systems.

Remote dictation made real-time and secure

Nash & Co Solicitors have embraced the functionality available in the DigiScribe-XL system as Simon Whitaker IT Manager at Nash & Co. explains: "We evaluated the leading solutions in the market over the last twelve months; however it was Crescendo who stood out head and shoulders above the rest."

One of the huge drives behind introducing DigiScribe-XL was the ability to dictate remotely via any form of handheld digital recorder, telephone, mobile, PC or Pocket PC in real-time. With the Crescendo IP-based bandwidth management and streaming technology (Crescendo Wide Area Service), voice files are being recorded directly onto the server, ensuring that no copy is ever stored locally while preventing from potential bandwidth bottlenecks. Strictly workflow speaking, dictations, whether completed in the office or on the run, are immediately made available for transcription. The system also tells when the Secretary has begun typing the dictation and how long it may take. Guy Walker, Senior Partner comments: "Our Fee Earners are now able to use their laptops to dictate from home or wirelessly using ‘GPRS VPN' cards. This new mobility feature makes an invaluable difference to our business by accelerating the turnaround time of our documents in a way we never thought possible."

Workflow management made easy and efficient

The system was first implemented into the firm's Litigation Department with eighteen users involved in the trial. Lead PA Joanne Arnold who managed the workflow console and distribution of work describes the obvious benefits being the superior quality of voice, the full visibility over each dictation and an increased control over the entire workflow environment. As a Supervisor, Mrs. Arnold is now able to intervene when a Secretary may be carrying a backlog and distribute work to others, using any criteria such as Work Type, Author ID or Priority.

Future-proof technology

"After all the time we have been looking for real-time mobile dictation, Crescendo turned out to be the only vendor offering it. Proven against the most demanding confidentiality standards in different countries, DigiScribe-XL has evolved to what many consider the best available solution on the marketplace," said Guy Walker. For the first time, the firm is able to guarantee the turnaround time on certain dictation types. "But, with so much more available functions, we can continuously adapt how we use the system. The full potential of our Crescendo technology is still to be unleashed!" he concludes.

For further information please contact:

so2say communications
Armin Scheuer
Tel: 49 30 219 13 914

Crescendo Systems Corporation Head Office, Laval, Canada
Claire Betis
Toll free: 1-800-724-2930

Crescendo Systems Limited, Sunbury-On-Thames, UK
Jamie Hall
Tel: 44(0) 870 770 1717