Langport Surgery - Document turnaround times reduced from hours to minutes with Crescendo Digital Dictation
Somerset based Langport Surgery joins the growing number of general practitioners who are realizing immediate workflow benefits from Crescendo’s digital dictation and transcription solution. Serving a local population of over 11,500, this busy and efficient practice has now reduced their document turnaround times further in order to improve on patient care and attention.
Senior Secretary, Sue Oliver comments, “Everyone has adapted to the new system very quickly. This confirms our correct decision to select and implement the right solution. After evaluating other systems and running trials with a select number of users, we soon realized Crescendo was our system of choice and implemented it to the rest of the practice”.
“Since all the doctors have been on the system, we have seen a reduction in the turnaround times for patient letters. Tape dictation took much longer as not only did the doctors hold onto the tapes until they had dictated a batch of letters, but the poor quality of tapes meant that at times we had to keep winding them back to try and decipher what doctors were saying. Now we get the letters one by one, in real time, it's much easier to keep on top of the workload and deal with any urgent ones as they come in. Crescendo’s speedy delivery and high quality recordings has enabled us to drop our turnaround times in some cases from hours to sometimes just 10 minutes” concludes Sue.
John Bendall, Account Manager at Crescendo Systems adds “We are happy that Langport selected Crescendo, especially as they had tested other systems before coming back to us. Langport Surgery joins a large number of satisfied GP surgeries to adopt Crescendo’s solution. Our 100% client satisfaction campaign continues to grow at pace, and we are fast becoming the number one choice within the GP market. We look forward to working with Langport Surgery for many years to come”.
Press Contact
John Bendall
Sales Manager
Crescendo Systems Limited
Tel: 0844 846 6417
Email: johnb@crescendosystems.co.uk
