Digital Dictation Checklist

• Does the product support single and multi-site environments and seamless integration with existing networks such as Active Directory®?

• Is it possible to dictate and transcribe from anywhere, office, branch, on the move or at home via the network, Internet or Citrix connections?

• Does the system have unlimited capacity in terms of users and voice storage?

• Can the vendor guarantee you high quality sound files, superior to tape?

• Does your supplier provide unlimited, real-time dictation methods using:
• PCs (LAN, WAN, VPN & Dial up)
• Laptops (LAN, WAN & WiFi)
• Handheld digital recorders (all leading brands)
• Telephones (landline or mobile)
• Pocket PCs (all leading brands)
• Smartphones (and next generation communications)
  
  

• Does the system use voice streaming techniques rather than copying large files across the network?

• Does the system ensure no duplicate files and maximum security against unauthorized access?

• Can Transcriptionists work securely from any office, branch or home, just as if they were in the main office?

• Can deployment be managed centrally to eliminate the need for hands-on access?

• Can the Transcriptionist begin typing immediately rather than waiting for the entire voice file to download?

• Can the Transcriptionist easily view their list of work ordered by user, team, client, priority and Work Type, with alerts for new and important work?

• Can the system handle unlimited routing based on Author, priority, Work Type and turnaround time?

• Can the system automatically re-route and re-prioritize work based on your own business rules?

• Is the system capable of providing standard and customized reports such as:
• Predefined reports - Turnaround, Backlog, Summary etc.
• Custom reports - Based on your own criteria
• Timed reports - Generated hourly, daily, weekly etc.
  

• Does the system have fully automated, built-in archiving and housekeeping procedures to protect the life cycle of your data?

• Does the system provide proactive alerts for system problems such as disk space limits and potential network issues?

• Can the system clone users, Departments and Work Types for fast and accurate deployment of new users?

• Does the system allow for central management and deployment to eliminate visits to users' desktops?

• Can privileges be set up on a global, Department or user basis, ensuring controlled usage of the system at all times?

Question

Crescendo answer

• Is the system built upon total Opens Standards, without proprietary voice files formats?

• Does the system have standard SDK's for integration with third party applications such as account and document management systems?