Frearsons Solicitors
Leading Lincolnshire law firm experiences huge workflow improvements only two weeks after implementing DigiScribe-XL
Frearsons has selected Crescendo Systems as their Digital Dictation supplier, implementing the solution to over twenty of its fee earning and secretarial support staff at their Skegness office.
Peter Downing, Managing Partner:
"DigiScribe-XL has already brought about significant benefits after just two weeks, by allowing us to filter out certain document types and redistribute them to other departments who have spare capacity.
Being able to manage certain types of work in this manner, has reduced the back logs of attendance notes in certain departments, as secretaries in other departments can help each other out.
This has not only bought about a healthy team working environment, but has also removed the need to bring on another secretary to help with the back log of work that we were experiencing. Instead we have reduced the back logs and still have further spare capacity to deal with the peaks and troughs. I'd say the system has paid for itself already.
The entire system was installed with minimal fuss and all users trained and up and running within a day, the fact that we are prepared to issue this press release after only two weeks speaks volumes for Crescendo and DigiScribe-XL"
